Telehealth
What is Telehealth?
Online therapy, or “telehealth” is defined as the use of technology to conduct a therapy session. Cultivate Wellness, PLLC, DBA Vivant uses Simple Practice which is a HIPAA compliant platform. This platform uses video and audio technology through a webcam on your device and the counselor’s device to connect securely.
What is “Simple Practice”?
SimplePractice is a fully HIPAA compliant platform. Here are some ways that SimplePractice protects your account information:
- SimplePractice always transmits account information securely with multiple layers of encryption.
- Your passwords are encrypted and not accessible to anyone but you.
- Our servers are housed in a secure facility protected by proximity readers, biometric scanners, and security guards 24 hours a day, 7 days a week, 365 days a year.
- SimplePractice has received the VeriSign security seal.
- SimplePractice is HITRUST certified. The HITRUST framework is the gold standard of security certifications in the healthcare industry, and it incorporates the entirety of controls required by HIPAA, PCI, NIST CSF, ISO 27001 and ISO 27002.
Backup Session Technology
Doxy.me
With any technology there are limitations and potential for technical difficulty. While we try our best to minimize problems, there are some problems outside our control. We are unable to guarantee that services will be work as expected. In the event that there is technical difficulty, we may utilize Doxy.me. Doxy.me complies with the security and privacy requirements of the healthcare industry.
- Doxy.me does not record any video or audio calls or save any chat messages at any time for any reason.
- We utilize the open standard WebRTC point-to-point NIST-approved AES 128 bit encryption for video & audio communication.
- Doxy.me uses full volume encryption and AES 256-bit standard encryption used on all data stored at rest on file servers with secure backups.
- All access to the doxy.me interface (such as the dashboard, waiting room, and any public webpages) is secured over TLS 1.2+ (https), ensuring the information is encrypted.
Independent Contractors/Partners may choose to utilize alternative telehealth platforms. Any platform used will be HIPAA compliant.
What to Expect
Learn more about what to expect before, during and after your session.
Frequently Asked Questions
Have questions about our practice? Check out our FAQs.