What to Expect
Before You Arrive
If you’ve received the client portal invitation, log in and check any messages, fill out paperwork, etc.
Be thinking of what you would like to talk about, or any questions you have. Feel free to write those down and bring them in.
Verify your insurance. Click here for more information regarding insurance.
When You Arrive
- Our office is tucked beside/behind Ge’Angelo’s in the. Northern Lights Shopping Center.
- We do not have a receptionist. We encourage the use of the client portal or email to contact us. Often times we are with clients and unable to take or make phone calls.
- When you get to our office, please check in using the instructions in your email inviting you to the client portal and have a seat. Your therapist will come and get you. Feel free to help yourself to a beverage.
- If there is still paperwork to be done, you may be asked to fill out paperwork before your appointment.
- Payment is expected at the time of service. If you are using insurance you may be billed after your insurance claim has been processed. We require a credit card on file in our HIPAA Compliant Electronic Health Record. Outstanding balances may be automatically charged to the card on file once per month. Invoices and statements are available at any time on the client portal. Because we are classified as a medical service, we are able to accept HSA and Flex benefits cards.
- Each therapist has a private office, so you will be with the same therapist in the same office every session. To increase privacy we leave a noise machine on as well as the bathroom light/fan. These are to muffle noises.
- The lighting in the office LED. If you prefer lamps to overhead lighting, let us know and we will be happy to use lamps instead.
- After your appointment we will work together to decide if you would like to schedule another session. We will also determine if that will be scheduled at that time, or if it will be scheduled later. There is no right or wrong way to do it.
Contact the Suicide Prevention Hotline at 1-800-273-TALK (8255) or visit your local emergency department if you are having thoughts of self harm or suicide. Vivant is not a crisis center.
Confidentiality
We take your privacy seriously. This is suppose to be a safe space and confidentiality is vital to that. If you want someone to be able to communicate with us about your services. (including billing) you can sign a release of information. This is also something that can be revoked by you at any time. Best practice includes coordinating with your primary care provider, but again, this is your choice.
After You Leave
Be kind to yourself, you’ve done a lot of hard work.
You are welcome to contact your counselor with any questions/concerns between session. Email or the client portal are the preferred and most direct ways to get in contact. We are generally in with clients and are unable to answer phone calls much of the time. Please be aware we may not be able to return your message for up to 48 hours.
You can use the client portal to check your appointments or make/change any appointments