What to Expect
Before You Arrive
If you’ve received the client portal invitation, log in and check any messages, fill out paperwork, etc.
Be thinking of what you would like to talk about, or any questions you have. Feel free to write those down and bring them in.
Verify your insurance. Click here for more information regarding insurance.
When You Arrive
- Our office is tucked beside/behind Ge’Angelo’s in the. Northern Lights Shopping Center.
- We do not have a receptionist. We encourage the use of the client portal or email to contact us. Often times we are with clients and unable to take or make phone calls.
- When you get to our office, please check in using the instructions in your email inviting you to the client portal and have a seat. Your therapist will come and get you. Feel free to help yourself to a beverage.
- If there is still paperwork to be done, you may be asked to fill out paperwork before your appointment.
- Payment is expected at the time of service. If you are using insurance you may be billed after your insurance claim has been processed. We require a credit card on file in our HIPAA Compliant Electronic Health Record. Outstanding balances may be automatically charged to the card on file once per month. Invoices and statements are available at any time on the client portal. Because we are classified as a medical service, we are able to accept HSA and Flex benefits cards.
- Each therapist has a private office, so you will be with the same therapist in the same office every session. To increase privacy we leave a noise machine on as well as the bathroom light/fan. These are to muffle noises.
- The lighting in the office LED. If you prefer lamps to overhead lighting, let us know and we will be happy to use lamps instead.
- After your appointment we will work together to decide if you would like to schedule another session. We will also determine if that will be scheduled at that time, or if it will be scheduled later. There is no right or wrong way to do it.
Contact the 988 Suicide & Crisis Lifeline (call or text 988) or visit your local emergency department if you are having thoughts of self harm or suicide. Vivant is not a crisis center.
Confidentiality
We take your privacy seriously. This is suppose to be a safe space and confidentiality is vital to that. If you want someone to be able to communicate with us about your services. (including billing) you can sign a release of information. This is also something that can be revoked by you at any time. Best practice includes coordinating with your primary care provider, but again, this is your choice.
After You Leave
Be kind to yourself, you’ve done a lot of hard work.
You are welcome to contact your counselor with any questions/concerns between session. Email or the client portal are the preferred and most direct ways to get in contact. We are generally in with clients and are unable to answer phone calls much of the time. Please be aware we may not be able to return your message for up to 48 hours.
You can use the client portal to check your appointments or make/change any appointments
Request an Appointment
Ready to take the first step? We’re here to help.
Frequently Asked Questions
What happens during the first therapy session?
Your first appointment is an intake session where your therapist will get to know you, discuss what brought you to therapy, and start to understand your goals. It's also a chance for you to ask questions and decide whether Vivant is the right fit for you. Before you arrive, you'll complete intake paperwork through our secure client portal.
How long are therapy sessions?
Sessions range from 16 to 60 minutes depending on your needs and what you and your therapist decide together. Most ongoing sessions run 38–60 minutes.
Do I need to fill out paperwork before my first appointment?
Yes. You'll receive an invitation to our secure client portal with intake paperwork. Please complete intake paperwork, verify your insurance, and review any messages from your therapist.
Is everything I share in therapy confidential?
Yes. Confidentiality is a cornerstone of our practice. We will not share information about your care without a signed Release of Information, which you can revoke at any time. There are limited legal exceptions — your therapist will explain these at your first session.
How do I schedule an appointment?
You can request an appointment through the contact form on our website at vivantlivewell.com/contact. For ongoing communication between sessions, email or the client portal are the preferred methods — therapists are often with clients and may not be able to return calls for up to 48 hours.